Refund Policy

We take pride in the quality of our treats and customer satisfaction is our priority. However, due to the custom nature of our products:

All sales are final. We do not offer refunds for custom or perishable items once an order has been confirmed and production has started.
Refunds will only be issued under the following conditions:
- The order was not fulfilled as agreed (e.g., incorrect items, missed delivery).
- The product was damaged during delivery (photo proof required within 2 hours of delivery).
- Cancellation was requested within the allowed cancellation window (see Cancellation Policy).

Cancellation Policy

Orders canceled within 48 hours of booking (and more than 7 days before delivery/pick-up) are eligible for a full refund.
Orders canceled 3–7 days before delivery/pick-up may receive a 50% refund or store credit at our discretion.
Orders canceled within 72 hours of delivery/pick-up are non-refundable due to the cost of supplies and time already invested.
No-show or failure to pick up your order on the agreed date/time will be treated as a forfeiture, and no refund will be issued.

We understand that plans can change. We will do our best to accommodate order modifications:

Changes to design, quantity, or delivery details must be requested at least 5 days before the event.
Changes requested within 5 days may not be possible or may incur additional charges.
Major changes (e.g., change in event date) are considered cancellations and re-bookings and will follow our cancellation policy.

A 50% non-refundable deposit is required to secure your date for custom or large orders.
The remaining balance is due no later than 3 days before delivery/pick-up.
Failure to complete payment may result in cancellation of the order with no refund of the deposit.